Privacy Policy

Last updated: April 1, 2026

Introduction

Sendkart (“we”, “us”, “our”) is operated by Sendkart Technologies Pvt. Ltd., a company registered in India. We operate the website sendkart.in and the merchant dashboard.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform. We are committed to compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.

By accessing or using Sendkart, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

Account Information

• Email address and phone number (for login and verification)
• Business name and owner name

Store Data

• Products, categories, descriptions, and images you upload
• Business hours, address, and contact information you provide
• Template and customization preferences

Payment Data

• Payments are processed securely by Razorpay
• We do not store credit card numbers, CVVs, or bank account details
• We retain transaction IDs and payment status for your records

Usage Data

• Page views, click patterns, and feature usage
• IP addresses, browser type, and device information
• Referral sources and session duration

Cookies

• Session management cookies
• User preference cookies

How We Use Your Information

We use the information we collect to:

• Provide and maintain your storefront
• Process payments and send order confirmations
• Improve our platform, templates, and overall user experience
• Send service-related notifications (account activity, security alerts, product updates)
• Detect, investigate, and prevent fraud or unauthorized access

We do not use your information for unsolicited marketing emails. Service communications are limited to essential account and platform updates.

Information Sharing

We do NOT sell, rent, or trade your personal data to third parties for marketing or advertising purposes.

We share data only with the following trusted service providers who help us operate the platform:

• Razorpay — Payment processing, governed by Razorpay’s own privacy policy
• Cloudflare — Content delivery network (CDN) and security services
• Resend — Transactional email delivery (account verification, order notifications)

We may disclose your information to law enforcement or government authorities only when legally required to do so under applicable Indian law.

Data Security

We take the security of your data seriously and implement industry-standard safeguards:

• Encryption in transit: All data transferred between your browser and our servers is encrypted using TLS 1.3
• Password hashing: All passwords are hashed with bcrypt — we never store passwords in plain text
• JWT tokens: Authentication tokens expire after 15 minutes and are refreshed securely
• Regular audits: We conduct periodic security reviews and vulnerability assessments

While no system is 100% secure, we continuously work to protect your data against unauthorized access, alteration, or destruction.

Your Rights

Under the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data (subject to a 30-day grace period during which you can restore your account)
• Data export: Request an export of your store data in a machine-readable format
• Withdraw consent: Withdraw your consent for data processing at any time by contacting us

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Cookies

We use a minimal set of cookies to operate and improve our platform:

• Essential cookies: Required for authentication and session management (httpOnly, secure flags)
• Analytics cookies: Help us understand how merchants use the platform so we can improve features and performance

We do not use third-party advertising cookies. We do not serve ads on our platform or share cookie data with advertisers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

For significant changes, we will notify registered merchants via email at least 15 days before the changes take effect. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• Email: [email protected]
• Entity: Sendkart Technologies Pvt. Ltd.
• Address: Pune, Maharashtra, India