How Can We Help?
Find answers to common questions about setting up and managing your Sendkart store.
Browse by Topic
Select a category to find the answers you need.
Getting Started
Account setup, templates, and first steps
Billing & Plans
Pricing, payments, and upgrades
Products & Orders
Adding products, managing orders
WhatsApp Integration
Checkout flow and WhatsApp setup
Templates & Design
Template selection and customization
Technical Support
Domains, SEO, and troubleshooting
Frequently Asked Questions
Quick answers to the questions we hear most often.
Getting Started
Sign up with your email, verify via OTP, choose a template, add your products, and go live. The entire process takes under 30 minutes.
Not at all. If you can use WhatsApp, you can build a Sendkart store. No coding, no design skills needed.
Yes! After setup, you get a preview link valid for 72 hours. Share it with friends or family before you pay and go live.
Billing & Plans
Yes. Pay once — ₹999 for Basic or ₹3,999 for Pro — and your store stays live with no monthly fees.
Absolutely. Upgrade anytime from your dashboard billing page and pay only the difference.
Yes, we offer a 30-day money-back guarantee. If you’re not satisfied, contact us for a full refund.
Products & Orders
Basic plan supports up to 25 products. Pro plan offers unlimited products.
Customers browse your store, add items to cart, and tap ‘Order via WhatsApp’. The order details are pre-filled in a WhatsApp message to your number.
Yes! Add size, color, or any custom variant options to your products.
WhatsApp Integration
When a customer taps the checkout button, a pre-formatted WhatsApp message with their order details opens in WhatsApp, directed to your business number.
A regular WhatsApp number works fine, but we recommend WhatsApp Business for a more professional experience.
Templates & Design
Yes, you can switch templates anytime from your dashboard without losing any product data.
Each template comes with 3-5 professionally designed color palettes. Custom color pickers are coming soon.
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